Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should not be washed and in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please send your purchase back to the 18 BVBA - DUIVELSHOFSTRAAT 74, B-2600 BERCHEM (ANTWERP)
Exchanges or refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. After inspection we will also notify you of the approval or rejection to make an exchange or refund.
When you request to exchange an item, please let us know which items you would like to change by sending us an email to info@soantwerp.com together with the number of your order.
When approved and if available we will send you the exchange item and calculated refund or extra charges. Refunds will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@soantwerp.com.
Sale (SOLDEN) items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are non-fitting, defective or damaged. If you need to exchange it for the same or another item, send us an email at info@soantwerp.com and send your item to: Duivelshofstraat 74, 2600 Berchem - Belgium.
Shipping
To return your product, you should mail your product to: 18 BVBA - DUIVELSHOFSTRAAT 74, B-2600 BERCHEM (ANTWERP)
Shipping costs for returning is at your own expense.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What Data We Collect?
General Data
The use of our services will automatically create information that will be collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, your Open Device Identification Number, date/time stamps for your visit, your unique identifierand domain name are all collected.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services
Analytics
We use analytics services (including, but not limited to, Google Analytics) to help analyze how users use the Site. Analytics services use Cookies to collect information such as how often users visit the Site and we use the information to improve our Site and Services.
Disclosure of Your Personal information
In general, personal information you submit to us is used either to respond to requests that you make, aid us in serving you better, or market our Services. We use your personal information in the following ways
- To fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent;
- To third parties designated by you;
- With our subsidiaries and affiliates;
- To third parties to process payments made through the Services;
- With contractors, service providers and other third parties we use to support our business;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding,
Third Party Websites
Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site or Services and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and are not responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites.
Your Choices Regarding Information
Choices
We offer you choices regarding the collection, use, and sharing of your personal information. We may periodically send you emails that directly promote the use of our Services. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the
unsubscribe instructions provided in the email you receive or by contacting us directly. Despite your indicated email preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.
Log Files
If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please contact us at elp@lipsum.com
Young People
Our Services are not directed to children under the age of 13. If a child under 13 submits personal information to us and we learn
that this is the case, we will take steps to remove the personal information from our databases. If you believe that we might have
any personal information from a child under 13, please contact us at help@lipsum.com